Outsourcing non-core services has multiple benefits for businesses. Strategically it allows you to reflect, while developing your contract with us, on what is a ‘must-have’ service, an ‘important’ service or simply a ‘nice-to- have’ service. We suggest you think through this prioritization, as you may not have done so whilst your services are in-house. You might be doing too much or using vital in-house resources to focus on non-fundamental processes. Another strong benefit of outsourcing services is to focus on measurement. To measure how well we collaborate, we need to define specific Key Performance Indicators. From the start, this allows us to define a very quantified collaboration between our two organisations. Finally, it is our belief that there are still many opportunities for companies to use outsourced services. For example, when a health insurance company handles insurance claims in-house, is this its core service? Or is its core service, the development of products and their underwriting details? We believe the latter rather than the former. To conclude, outsourcing can be used in a strategic way in the context of market or product development, allowing you to develop a specific expertise in partnership with us, before bringing it in-house once the market or product development has proven itself financially.

Our outsourcing services will help you to:

• Lower your costs
• Gain access to more expertise and resources
• Deliver real business value, by:
  1. Accelerating your time to market
  2. Improving your customer retention
  3. Creating faster, more robust connections with your stakeholders: suppliers and customers
  4. Responding quickly and flexibly to changing markets

What we can do for you?
We can enhance your business performance to drive your competitive advantage, while reducing your costs!! We offer:

Application Development, Testing and Management
Using our highly specialised team, we can build, add & update software, test and maintain it for you, to industrialise, optimise and simplify technical platforms, processes, or multi-location work. We can run your IT function, while focusing on quality and continued improvements that are measurable, repeatable and predictable.

Back Office Processing
We can operate a centralised back office for all your operations, in a secure and protected manner. With a highly skilled and communicative team, we can instantly, decrease your costs, while enhancing your productivity, and quality of work, leaving you free to make more important strategic decisions for your company. Back office services include data entry, such as online data, offline data or image entry, data conversion services, such as digitalisation or formatting of data from different sources (eg: forms, email, images, fax).

Customer support
Customer support can be provided by voice or data services. At Bloospring, we focus on three services:

• Live chat support. Live chat support provides you with the benefit of a two-way, round the clock communication mechanism. This is not only a great way to be constantly in contact with your customers but also helps to capture their concerns, requests and feed this back into your product/service development process. For this reason, we work with you to define the reporting process that focuses on the best information to capture and analyse.
• Email support. Email is one of the preferred ways to interact. It’s fast and financially viable. It is also easily reported on, so you will have complete visibility of the dialogues and be able to use this information to improve your products and processes.
• Social media support. Voice, chat and email are the traditional ways for customers to get in touch with you, but what about the customers that talk about you but not to you. You want to be able to capture this information, monitor it and engage in conversation with these customers, whether they are happy or dissatisfied. In the first case, you will further increase your customers’ satisfaction, in the latter case you will be able to address their concerns, improve your brand and possibly turn them from a liability to an advocate!

Marketing and Competitor Research
Our team has strong Marketing expertise, which we’ve gathered over 9 years, while growing multi-million dollar enterprises. We can conduct consumer focused research and competitor research, helping to benchmark your performance relative to them.

If you would like to discuss and assess how the Bloospring team can help you in your outsourcing strategy, please do not hesitate to get in touch.